La directive couvre, sauf quelques exceptions (services financiers et assurance, par exemple), les contrats entre professionnels et consommateurs relatifs à la vente de biens, de services (eau, gaz, électricité et chauffage) et de contenus en ligne.
The directive, apart from some exceptions such as financial services and insurance, covers contracts between traders and consumerson the sale of goods, services such as the supply of water, gas, electricity and heating, and online digital content.