Traduction de «Directrice du service des réclamations d'assurance » (Français → Anglais) :

D. whereas effective complaint systems should be at the disposal of passengers if the service is not properly delivered or if any other rights guaranteed to the passengers are infringed, especially since passengers have already paid the price of the ticket before the service is provided;

Among those advantages are customer service provided by licensed brokers who are well trained and knowledgeable in all aspects of property and casualty insurance; the opportunity for customers to meet with brokers for face-to-face discussion of insurance needs; claim service advice and assistance provided by brokers who are familiar with both the coverage provided and the customer's situation; the independence of insurance brokers who act on behalf of the customers to find the best ...[+++] product at the best price; the competitiveness of the brokerage system where a customer has a choice of coverages, insurance companies and brokers; and finally, the track record of the broker-based insurance delivery, which has held the cost of property and casualty insurance at very reasonable levels.

47. Shares the Court of Auditors' view that the Commission's controls on legality and regularity should be complemented by adequate checks on the effectiveness and efficiency of projects; calls on the Commission, therefore, to define, together with the EEAS, clear and measurable objectives and to set up adequate control measures; underlines in this context the importance of obtaining reasonable assurance from the implementing partners; recalls that Parliament has called for statements of assurance from the implementing partners and insists on this request; asks the Commission to formalise those statements and to make them available t ...[+++]o Parliament during the discharge procedure; shares the Commission's Internal Audit Service (IAS) recommendations that ex-ante controls be carried out in contract agreements and payments in order to check the eligibility of costs proposed and claimed; insists that discussions on those issues must be documented in the file; underlines the opinion of IAS that the additional administrative costs and other indirect costs claimed by the UN and paid by the Union must be well documented and justified;

47. Shares the Court of Auditors' view that the Commission's controls on legality and regularity should be complemented by adequate checks on the effectiveness and efficiency of projects; calls on the Commission, therefore, to define, together with the EEAS, clear and measurable objectives and to set up adequate control measures; underlines in this context the importance of obtaining reasonable assurance from the implementing partners; recalls that Parliament has called for statements of assurance from the implementing partners and insists on this request; asks the Commission to formalise those statements and to make them available t ...[+++]o Parliament during the discharge procedure; shares the Commission's Internal Audit Service (IAS) recommendations that ex-ante controls be carried out in contract agreements and payments in order to check the eligibility of costs proposed and claimed; insists that discussions on those issues must be documented in the file; underlines the opinion of IAS that the additional administrative costs and other indirect costs claimed by the UN and paid by the Union must be well documented and justified;

Ms. Leslie MacLean (Director General, Non-Insured Health Benefits Directorate, First Nations and Inuit Health Branch, Department of Health): When we do our audits, we look at the claims to see if any information is missing.

THE COUNCIL OF THE EUROPEAN UNION, Having regard to the Treaty establishing the European Community, Having regard to the Green Paper on the development of the single market for postal services, published on 11 June 1992; Having regard to the communication from the Commission on guidelines for the development of Community postal services; Whereas the development of postal services is an important feature of the development of the single market for the promotion of the economic and social development of the Community and its Member States; Whereas the provisions of the Treaty on the freedom to provide services cover the postal sector; ...[+++]Whereas the Green Paper and the abovementioned communication identify the aspects of postal services which are of Community interest; Whereas in view of these aspects it appears that efforts should be made at Community level to improve the efficiency and quality of postal services; Whereas the Commission has undertaken broad public consultation and has received contributions from interested parties in the postal sector; Whereas it is necessary to fix the main objectives of the development of postal services in the Community, in accordance with the Treaty; 1. GIVES ITS SUPPORT: to the general approach contained in the Commission's Green Paper on the development of the single market for postal services; 2. TAKES NOTE OF: the consultation which took place between the interested parties and the resulting Commission communication on the guidelines for developing Community postal services, certain aspects of which nevertheless remain to be considered in detail with a view to reaching an overall agreement; 3. REAFFIRMS: that a political agreement with the full participation of both the European Parliament and the Council is the best way of encouraging the implementation of the future Community policy in the postal sector; 4. DECLARES THE FOLLOWING POINTS TO BE MAJOR POLICY GOALS IN THE DEVELOPMENT OF POSTAL SERVICES IN THE COMMUNITY: ...