Traduction de «Mode d'assistance » (Français → Anglais) :

16. Stresses the need to ensure that passengers receive timely, accurate and comprehensive information on their rights before purchasing travel services, and that such information, especially on rights and procedures for receiving help in the event of long delays/cancellation and requesting compensation, is made available throughout the various stages of travel and is always available on the travel service’s website; believes that efforts to publicise passenger rights could be extended and combined by means of cooperation between national authorities, consumer organisations, national enforcement bodies, transport companies, etc.; calls for action to strengthen the role of consumer centres in resolving consumer problems and disputes and in ...[+++]crease the resources allocated to them, and to ensure that effective mechanisms for alternative dispute resolution and collective redress are available with a view to protecting passenger rights effectively and guaranteeing proper compensation; invites the Commission to set fixed deadlines for responding to passenger’s complaints which are identical for all transport modes; calls on the Commission to set up a single, easy-to-understand helpline website, available in all official EU languages, to provide information on passenger rights (www.travel.eu);

4. Stresses that consumers have the right to a high level of effective and equal protection regardless of their means of transport; calls for greater harmonisation of provisions and principles relating to passenger rights in different transport modes – such as the right to cancel travel when a trip is disrupted, the right to choose between reimbursement or re-routing and the right to assistance and care in the event of long delays – in order to reduce fragmentation and reconcile inconsistencies across the different areas of passenger ...[+++] rights; stresses that such harmonisation should in no way lead to a reduction in existing passenger rights, but rather eliminate inconsistencies and align those rights for all transport modes, based on the highest standards; considers in particular that the definitions of delays and cancellation should not create any distortion between the rights applicable in different transport modes;

3. Is of the opinion that the common criteria (non-discrimination, equal treatment, physical and ICT accessibility, the requirements of ‘design for all’, fulfilment of the transport contract, exact and accessible information given in good time before, during and after travel, and appropriate assistance without delay in the event of problems and possible compensation), together with the ten specific passenger rights listed in the Commission communication, correspond to the main rights cutting across modes and form a solid basis for est ...[+++]ablishing a legally enforceable charter of passenger rights;

The report assesses compliance with the Regulation on the basis of the ten core passenger rights listed in the Communication on Passenger Rights on all modes of transport[9]: non-discrimination, assistance for persons with disabilities or reduced mobility, information, reimbursement, rerouting or rebooking, assistance in case of disruption, compensation, liability towards passengers and luggage, complaint handling, application and enforcement.

Given the exceptional nature of these rules, justified by the assistants' specific role in regard to Members of the European Parliament, this right of option should be limited to employed assistants alone, both those employed by one Member and those employed by several Members, regardless of the type of employment contract.

(c)EUR 1 134 million to finance the Investment Facility in accordance with the terms and conditions set out in Annex II (Terms and conditions of financing) to this Agreement, comprising an additional contribution to EUR 500 million to the resources of the Investment Facility, managed as a revolving fund, and EUR 634 million under the form of grants for the financing of the interest rate subsidies and project-related technical assistance provided for in Articles 1, 2 and 4 of that Annex over the period of the 11th EDF.