Traduction de «Call rerouting » (Anglais → Français) :

5. Taking into account that the lack of information to passengers is a major obstacle to the effective application of Regulation (EC) No 261/2004 and Regulation (EC) No 1107/2006; calls on the Commission to clarify the obligation to inform passengers provided for in the two Regulations, in order to ensure that all passengers, in particular those in the most vulnerable positions receive timely, comprehensible and accurate information on their rights and procedures for receiving help in cases of long delays and/or cancellations, including the right to choose between the refund of the ticket price, ...[+++]rerouting or re-booking, as well as on procedures and contact points in case of dissatisfaction or request for compensation; such information should be given should be given in a comprehensive and consumer friendly manner throughout the key stages of a journey, namely at the time of booking, check-in and boarding, as well as printed on the ticket;

5. Calls on the Commission to examine the possibility of a legislative proposal and submit it, if it considers it appropriate, by 1 July 2010 which has as its specific objective the provision of compensation for passengers of airlines which go bankrupt and establishes financial and administrative arrangements, including the principle of mutual responsibility for passengers of all airlines flying in the same direction with available seats, which would ensure repatriation for passengers who are stranded at non-home airports in the event of airline bankruptcy; asks the Commission to propose, when reviewing Travel Package Directive 90/314/EC, an extension for repatr ...[+++]iation or rerouting for the passengers concerned;

All an air carrier is required to do in the case of cancellation due to weather is reimburse the passenger, which is reasonable; reroute the passenger; cover meals and refreshments in relation to the waiting, and there's absolutely nothing wrong with that; provide hotel accommodation if a stay of one or more nights is required; provide ground transportation between the airport and the place of accommodation; and provide a total of two telephone calls, fax calls, or e-mails.

The passengers are also entitled to free ‘care’ (meals and refreshments, telephone calls and, in some circumstances, hotel accommodation) and to compensation the amount of which varies according to flight distance. Compensation is not payable if the air carrier informs the passenger of the cancellation at least two weeks before the time of departure, offers the passenger satisfactory re-rerouting or can prove that the cancellation is due to extraordinary circumstances.

In the case of denied boarding passengers are entitled to rerouting to their final destination or reimbursement of the ticket, care (meals, hotel accommodation and phone calls or emails etc. where necessary) and compensation.

12. Calls for the existing corridors for the maritime transport of oil and hazardous substances in Community waters to be rerouted as far away as possible from coastlines and, in particular, areas declared vulnerable; asks the Commission to work with the IMO towards the establishment of such a mechanism at international level;