Some of those problems are delays with no explanation, the cancellation of flights, technical difficulties, overbooking, as mentioned by some of my other colleagues here today, abrupt service changes, luggage problems and communication problems.
Il peut s'agir de retards de vols non expliqués, d'annulations de vols, de difficultés techniques, de surréservation comme l'ont mentionné d'autres collègues aujourd'hui, de modification des services sans avis, d'incidents impliquant les bagages ou de difficultés de communication.