Traduction de «solvit » (Anglais → Français) :

Following Commission Recommendation 2001/893/EC of 7 December 2001 on principles for using ‘SOLVIT’ – the Internal Market Problem Solving Network (1), SOLVIT was created as a network of centres set up by Member States within their own national administrations, as a fast and informal means of resolving problems individuals and businesses encounter when exercising their rights in the internal market.

The use of IMI for the technical support of the SOLVIT network should be without prejudice to the informal character of the SOLVIT procedure which is based on a voluntary commitment of the Member States, in accordance with the Commission Recommendation of 7 December 2001 on principles for using ‘SOLVIT’ — the Internal Market Problem Solving Network (5) (‘the SOLVIT Recommendation’).

7. Notes that some SOLVIT centres are understaffed, and that in 2008 the number of cases resolved decreased, while the average number of days needed for their resolution increased; calls on all SOLVIT centres to recruit staff who are appropriately qualified and experienced for the positions they will hold; takes the view that there should be more training for staff employed by SOLVIT; commends the work done by SOLVIT, in particular its case resolution rate, which has remained high (83%) even though its workload increased in 2008 (rising by 22% to 1000 cases) and despite the fact that some SOLVIT centres are faced with staffing problem ...[+++]s;

21. Notes that SOLVIT's 2008 annual report states that SOLVIT attracts a large volume of non-SOLVIT cases, and that this is slowing down the handling of SOLVIT complaints in SOLVIT centres;

17. Calls on the Member States to increase the efficiency of SOLVIT centres by providing civil servants from within the relevant departments in order to facilitate the resolution of cases which are outside the remit of SOLVIT (SOLVIT+), as well as by ensuring proper access to legal expertise for SOLVIT centres within their administration; urges the Commission to speed up the provision of informal legal assessments to SOLVIT centres;

19. Calls on the Member States to organise information campaigns on SOLVIT at local, regional or national level, targeting specific groups, such as SMEs, which currently lag behind in terms of awareness of SOLVIT, and encourages Member States to cooperate and exchange best practices so that SOLVIT is promoted as efficiently as possible; points out that, in parallel with its own procedure, Parliament's Committee on Petitions refers petitioners to SOLVIT in cases where it considers that a solution may be achieved more rapidly through SOLVIT;