Traduction de «Arrière-guichet » (Français → Anglais) :

169. Agrees with the Court of Auditors that the Commission has introduced effective new front-office IT tools which have substantially improved the interaction with beneficiaries, led to less administrative burden for both sides and helped to avoid the risk of potential duplication of funding; is concerned, however, that a substantial challenge remains, i.e. the optimisation of back-office IT tools which ensures a further reduction of the administrative burden and to guarantee an effective interlink between the modules used by the different DGs; embraces the work on the common back-office IT tool (SYGMA) and the common electronic workf ...[+++]low tool (Compass), which has started well in advance and should ensure that these will be available for Horizon 2020;

It will provide clear and practical information and be a central port of call (‘front office’) which will dispatch enquiries to the various specialised assistance services (‘back offices’).

The delivery of these services requires the availability of efficient, effective and interoperable information and communication systems between public administrations as well as interoperable administrative front and back office processes in order to exchange in a secure manner, understand and process public sector information across Europe.

The delivery of these services requires the availability of efficient, effective and interoperable information and communication systems between public administrations as well as interoperable administrative front and back office processes in order to exchange in a secure manner, understand and process public sector information across Europe.

11. There is an important distinction between distance services offered across border directly by the service provider and those where the offering is made indirectly by the establishment of a branch, a subsidiary, using an intermediary or an online facility in another Member State, with the latter typically having back office support from the home Member State.

This will require back-office reorganisation [16] which will be addressed in the good practice exercise.