Traduction de «Assistant de résolution des problèmes » (Français → Anglais) :

‘administrative cooperation’ means the working in collaboration of competent authorities of the Member States or competent authorities of the Member States and the Commission, by exchanging and processing information, including through notifications and alerts, or by providing mutual assistance, including for the resolution of problems, for the purpose of better application of Union law.

16. Stresses the need to ensure that passengers receive timely, accurate and comprehensive information on their rights before purchasing travel services, and that such information, especially on rights and procedures for receiving help in the event of long delays/cancellation and requesting compensation, is made available throughout the various stages of travel and is always available on the travel service’s website; believes that efforts to publicise passenger rights could be extended and combined by means of cooperation between national authorities, consumer organisations, national enforcement bodies, transport companies, etc.; calls for action to strengthen the role of consumer centres in resolving consumer ...[+++]problems and disputes and increase the resources allocated to them, and to ensure that effective mechanisms for alternative dispute resolution and collective redress are available with a view to protecting passenger rights effectively and guaranteeing proper compensation; invites the Commission to set fixed deadlines for responding to passenger’s complaints which are identical for all transport modes; calls on the Commission to set up a single, easy-to-understand helpline website, available in all official EU languages, to provide information on passenger rights (www.travel.eu);

42. Takes the view that the establishment of a physical and online one-stop shop for citizens, ‘Your Europe’, is of great importance for individuals seeking advice or redress, whether they are long-term or new residents; acknowledges, at the same time, that the information and problem-solving networks set up by the Commission (such as Europe Direct, SOLVIT and the European Consumer Centres) are important partners in the settlement of complaints regarding malfunctions in the internal market or restrictions on the rights of EU citizens; calls on the Commission to promote these online and accessible services more actively, not only by involving the existing EU-level assistance and probl ...[+++]em-solving services, but also, in particular, by taking a more comprehensive and more active approach in making them known to citizens;

70. Calls on the Member States, with the support of the Commission, to improve the capacity of problem-solving mechanisms, in particular SOLVIT, by allocating additional financial and human resources and reviewing their mandate so as to ensure that such mechanisms can effectively address the wide range of problems encountered by citizens and businesses; calls on the Commission to complete the single market assistance services (SMAS) project as a matter of priority, so that citizens and businesses have easy access to the information a ...[+++]nd guidance they need, while finding solutions to the problems they encounter;

70. Calls on the Member States, with the support of the Commission, to improve the capacity of problem-solving mechanisms, in particular SOLVIT, by allocating additional financial and human resources and reviewing their mandate so as to ensure that such mechanisms can effectively address the wide range of problems encountered by citizens and businesses; calls on the Commission to complete the single market assistance services (SMAS) project as a matter of priority, so that citizens and businesses have easy access to the information a ...[+++]nd guidance they need, while finding solutions to the problems they encounter;

3. Considers that it is essential to bear in mind that the central bodies provided for in the Regulation still have an important role to play in overseeing the work of the courts which have responsibility for dealing with requests under the Regulation and in resolving problems when they arise; points out that the European Judicial Network can help to solve problems which have not been resolved by the central bodies and that recourse to those bodies could be reduced if requesting courts were made more aware of the Regulation; takes the view ...[+++] that the assistance provided by the central bodies may be critical for small local courts faced with a problem relating to the taking of evidence in a cross-border context for the first time;