Traduction de «Niveau de service » (Français → Anglais) :

‘service level agreement’ means that part of a service contract between organisations in which a certain level of service is agreed, in particular in relation to the quality and performance of the data communications service;

(51) Since the objectives of the proposed action, namely setting a common level of universal service for telecommunications for all European users and of harmonising conditions for access to and use of public telephone networks at a fixed location and related publicly available telephone services and also achieving a harmonised framework for the regulation of electronic communications services, electronic communications networks and associated facilities, cannot be sufficiently achieved by the Member States and can therefore by reason of the scale or effects of the action be better achieved at Co ...[+++]mmunity level, the Community may adopt measures in accordance with the principles of subsidiarity as set out in Article 5 of the Treaty.

The application of this Regulation should encourage competent authorities to make provision for adequate consumer-oriented public passenger transport services that are of high quality and reasonably priced, providing integration, continuity, safety and full coverage , by concluding public service contracts in accordance with Chapter III, by laying down minimum criteria for public passenger transport operation in accordance with Chapter IV and by concluding service-level agreements with operators .

1. In applying this Regulation, competent authorities shall secure adequate public passenger transport services that are of high quality and availability, by concluding public service contracts in accordance with Chapter III or by laying down minimum criteria for public passenger transport operation in accordance with Chapter IV, and by concluding service-level agreements with operators.

1. The application of this Regulation should encourage competent authorities to make provision for adequate consumer-oriented public passenger transport services that are of high quality and reasonably priced, providing integration, continuity, safety and full coverage, by concluding public service contracts in accordance with Chapter III or by laying down minimum criteria for public passenger transport operation in accordance with Chapter IV and by concluding service-level agreements with operators.

In addition to the proposed memorandum of understanding, the Commission should see to it that the clearing houses subscribe to service-level agreements setting out the basic level of service which citizens may expect from the EEJ-Net across the European Union; the Commission should ensure that the memorandum of understanding includes service level agreements with reference to timely acknowledgement of receipt, and this memorandum should be supplemented at Member State level to cover working systems between the clearing houses and the extra-judicial dispute resolution bodies, setting out the minimum service level guarantees which citizen ...[+++]s may expect from the EEJ-Net;