Traduction de «Portail du Centre de services TI » (Français → Anglais) :

IT Service Centre self-help portal [ IT Service Centre Portal | IT Service Portal ]

IT Service Centre

It works in cooperation with other Community services, including general and specific information and problem-solving services for citizens and businesses such as EUlisses on social security, PLOTEUS portal on learning opportunities, Eurodesk, ERYICA, Europe Direct, Your Europe, Citizens' Signpost Service, Europass, national contact points for professional recognition of qualifications, ERA-MORE, the European Researchers' Mobility Portal and SOLVIT, etc.

In the course of the last three years, the Commission has sought a closer integration of the Europe Direct services – the Europe Direct Contact Centre and the Network of around 450 Europe Direct Information Centres, and Your Europe-Citizens web portal in order to provide citizens with a fully multilingual and multichannel information platform: online, by telephone, by e-mail and in person.

Calls for the EU institutions, agencies and bodies, as well as the Member States and their law enforcement agencies, to cooperate and concretely coordinate their actions to counter the use of ICT to commit crimes related to trafficking in human beings, cyber-harassment and cyber-stalking, given that they are often transborder in nature and that EU-level coordination is vital for prosecuting these crimes; calls on the Member States to review and potentially revise their criminal law to ensure that new forms of digital violence are clearly defined and recognised, and to ensure that appropriate modes of prosecution are in place; calls on ...[+++]the Member States to adopt reporting portals so that citizens will have their own secure and confidential place online where they can report harassment from internet users; calls for the EU Cybersecurity Strategy and the Europol Cybercrime Centre to cover these issues; calls on the Commission to promote training and capacity-building for victim support in digital matters among police and judicial authorities, as well as psychological support during court cases related to the issue.

33. Calls on the Commission to continue its efforts to offer citizens and businesses an integrated virtual package of information and help services, particularly by further developing the Your Europe portal as the single online gateway to all information and help; notes, however, the importance of direct human contact and in this regard suggests complementing these efforts with a single live point of contact for citizens and consu ...[+++]mers via the Commission's representative offices in each Member State; takes the view that bringing liaison officers from SOLVIT, Your Europe Advice, the Enterprise Europe Network, European Consumer Centres and the European Employment Service together within the representative offices would meet this aim, as well as resulting in better coordination and cohesion;