Traduction de «Préposé à la prise des réclamations » (Français → Anglais) :

(a) the number of complaints that were dealt with by the officer or employee designated by the bank or authorized foreign bank to deal with complaints who holds the most senior position identified for that purpose in the procedures established by the bank or authorized foreign bank;

66. Calls on the Member States to invest in the care sector as a potential growth sector for both women and men, in order to break with the traditional assignment of the role of carer to women, which leads to gender segregation in the labour market; emphasises that cuts in the care sector lead to a shift from public care to unpaid care within households; stresses the need for proper contracts and social protection for home-based personal care workers;

19. Points out that, while consumer complaints are important in detecting market malfunctioning, an absence of complaints does not always mean that markets are functioning well, since in some Member States consumers have less of a tendency to complain due to different consumer traditions or perceptions of the likelihood of success; points out, on the other hand, that a high number of complaints in a single Member State should not necessarily be interpreted as a sign of a failing market but may be due to the presence of effective compla ...[+++]int-handling bodies or a recent information campaign on consumer rights;

19. Points out that, while consumer complaints are important in detecting market malfunctioning, an absence of complaints does not always mean that markets are functioning well, since in some Member States consumers have less of a tendency to complain due to different consumer traditions or perceptions of the likelihood of success; points out, on the other hand, that a high number of complaints in a single Member State should not necessarily be interpreted as a sign of a failing market but may be due to the presence of effective compla ...[+++]int-handling bodies or a recent information campaign on consumer rights;

19. Points out that, while consumer complaints are important in detecting market malfunctioning, an absence of complaints does not always mean that markets are functioning well, since in some Member States consumers have less of a tendency to complain due to different consumer traditions or perceptions of the likelihood of success; points out, on the other hand, that a high number of complaints in a single Member State should not necessarily be interpreted as a sign of a failing market but may be due to the presence of effective compla ...[+++]int-handling bodies or a recent information campaign on consumer rights;

15. Calls for greater attention to be paid to the problems connected to the financing of start-ups; calls, in particular, for special arrangements for equity holdings for firms starting up and the introduction of an SME component for holdings in small and medium-sized enterprises already established; recommends that Member States and federations of business organisations use national, regional, or sector-based aid programmes, including such programmes under the venture capital action plan, to reduce the normally high degree of risk associated with bank loans to and holdings in SMEs which are starting up, so as to ensure that banks do n ...[+++]ot have to accept unreasonable risks compared with the capital adequacy rules;