Traduction de «Taux de réclame concernant le service » (Français → Anglais) :

service complaint rate

Proposed Domestic Air Carrier Policy: Unit Tool Services

Benoît Sauvageau moved, That whereas 2,100 Canadian military personnel were captured in Hong Kong and held by the Japanese for 44 months during World War II; Whereas these prisoners suffered abuse and were forced into hard labour by the Japanese; Whereas these Canadians veterans are well founded in fact and in law to claim the amount of $18 per day for the work they carried out for the Japanese during their detention. Whereas no amount of money could really compensate for the years lost by our Hong Kong veterans and the suffering they endured in the service of Canada, our Hong Kong veterans deserve special consideration; Whereas the U ...[+++]nited Nations Sub-Commission on Human Rights recognized the validity of the claims by the Canadian veterans with regard to their forced labour during World War II in concluding that the Japanese had seriously violated the Geneva Convention; Whereas the Sub-Commission also deems that there is no moratorium on war crimes, Whereas the 1952 peace treaty between Japan and the Allies cannot erase all the claims by Canadian World War II veterans, as their claims involve rights granted under customary international humanitarian law; Whereas the Canadian Government has never demonstrated the necessary will to support its veterans until now; The Standing Committee on Foreign Affairs and International Trade recommends that the Canadian Government:

3. Considers it noteworthy in this context, that the chapter Rural development, environment, fisheries and health appears with the highest error rate in the report of the Court for 2012 with 7, 9% against 4,8% in average; observes that the Court refers in its report only to one project related to the LIFE+ programme and to the internal control system of DG SANCO; is very much concerned, taking into account Commission's replies, as the error rate accounts for all policy areas; notices that there are different views between the Court of Auditors and the Commission with regard to the way in which errors should be calculated; understands that, unlike the C ...[+++]ommission services, the Court quantifies a 100 per cent error rate of a project even if the error is solely administrative or only one part of the project amount is effected;

(20) In order to ensure that redress is possible where this Regulation has been incorrectly applied, or where other disputes relating to payment services arise, Member States should establish adequate and effective out-of-court complaint and redress procedures for settling any such dispute between payers, payees and payment service providers.

The Commission launched the legal action against the UK in April 2009 following citizens' complaints about how the UK authorities had dealt with their concerns about the use of behavioural advertising by internet service providers (targeted advertising based on prior analysis of users’ internet traffic).