Le volet "Perception positive et convivialité" figure dans les amendements aux articles 4, 5, 7, 10, 11, 12, 14, 15, 16, 18, 20, 40, 41, 42 et 45 bis ainsi qu'aux annexes III et X. Les amendements aux articles 41, 43 bis et 46 bis portent sur les lacunes et leurs solutions.
A positive impression and customer service” is addressed by the amendments to Articles 4, 5, 7, 10, 11, 12, 14, 15, 16, 18, 20, 40, 41, 42 and 45a, and to Annexes III and X. The amendments to Articles 41, 43a and 46a deal with “Problem areas and remedies”.