Traduction de «Gestione dei rapporti con la clientela » (Italien → Anglais) :

EUROPA - EU law and publications - EUR-Lex - EUR-Lex - 52012DC0154 - EN - COMMUNICATION FROM THE COMMISSION TO THE COUNCIL AND THE EUROPEAN PARLIAMENT Updating the handling of relations with the complainant in respect of the application of Union law

/* COM/2012/0154 final */ COMMUNICATION FROM THE COMMISSION TO THE COUNCIL AND THE EUROPEAN PARLIAMENT Updating the handling of relations with the complainant in respect of the application of Union law

COMMUNICATION FROM THE COMMISSION TO THE COUNCIL AND THE EUROPEAN PARLIAMENT Updating the handling of relations with the complainant in respect of the application of Union law

Updating the handling of relations with the complainant in respect of the application of Union law

Public transport agencies are often plagued by overlapping responsibilities, restrictions on salaries, demotivated staff, poor customer relations, corruption and militant unionism.

12. 88 (h) ´substantial' means that the know-how includes information which is of importance for the sale of goods or the provision of services to end users, and in particular for the presentation of goods for sale, the processing of goods in connection which the provision of services, methods of dealing with customers, and administration and financial management; the know-how must be useful for the franchisee by being capable, at the date of conclusion of the agreement, of improving the competitive position of the franchisee, in particular by improving the franchisee's performance or helping it to enter a new market;