Traduction de «operator handled call » (Anglais → Français) :

23. Welcomes the fact that the establishment of a voice connection between vehicle occupants and the PSAP operators handling emergency calls, allowing mutual communication, reduces both the risk of inappropriate responses and the unnecessary deployment of emergency services, such as in the case of a light accident;

(13) According to the recommendations made by the Article 29 Data Protection Working Party and contained in the 'Working document on data protection and privacy implications in eCall initiative', adopted on 26 September 2006, any processing of personal data through the eCall in-vehicle system should comply with the personal data protection rules provided for in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and in Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic com ...[+++]munications sector (Directive on privacy and electronic communications) in particular to guarantee that vehicles equipped with eCall in-vehicle systems, in their normal operational status related to 112 eCall, are not traceable and are not subject to any constant tracking and that the minimum set of data sent by the in-vehicle eCall system includes the minimum information required for the appropriate handling of emergency calls.

32. Recommends, with a view to improving the efficiency of the 112 emergency service in the EU, the establishment of an action programme to support experience sharing and exchange of best practices between the NRAs, emergency services and civil society organisations in the Member States, extending this exchange to organisations in EU candidate and neighbouring countries; suggests that, to this end, a network of experts could be set up; recommends specifically the exchange of best practices between Member States as regards the handling of 112 calls, in particular on operator training, ...[+++] the use of a single operator to handle a call and the use of online and interpretation services that could help those who do not speak the language of the country in which they are using the emergency services;

32. Recommends, with a view to improving the efficiency of the 112 emergency service in the EU, the establishment of an action programme to support experience sharing and exchange of best practices between the NRAs, emergency services and civil society organisations in the Member States, extending this exchange to organisations in EU candidate and neighbouring countries; suggests that, to this end, a network of experts could be set up; recommends specifically the exchange of best practices between Member States as regards the handling of 112 calls, in particular on operator training, ...[+++] the use of a single operator to handle a call and the use of online and interpretation services that could help those who do not speak the language of the country in which they are using the emergency services;

2. Member States shall ensure that all undertakings that operate public telephone networks handle all calls to the European telephony numbering space, without prejudice to the need for an undertaking that operates a public telephone network to recover the cost of the conveyance of calls on its network.

3. Member States shall ensure that undertakings which operate public telephone networks make caller location information available to authorities handling emergencies, to the extent technically feasible, for all calls to the single European emergency call number "112".