Traduction de «État réclamant » (Français → Anglais) :

2. Member States shall require that payment service providers make every possible effort to reply, on paper or, if agreed between payment service provider and payment service user, on another durable medium , to the payment service users' complaints. Such a reply shall address all points raised, within an adequate timeframe and at the latest within 15 business days of receipt of the complaint . In exceptional situations, if the answer cannot be given within 15 business days for reasons beyond the control of the payment service provider, it shall be required to send a holding reply, clearly indicating the reasons for a delay in answering to the complaint and ...[+++]specifying the deadline by which the payment service user will receive the final reply.

2. Member States shall require that payment service providers make every possible effort to reply, on paper or, if agreed between payment service provider and payment service user, on another durable medium, to the payment service users' complaints. Such a reply shall address all points raised, within an adequate timeframe and at the latest within 15 business days of receipt of the complaint. In exceptional situations, if the answer cannot be given within 15 business days for reasons beyond the control of the payment service provider, it shall be required to send a holding reply, clearly indicating the reasons for a delay in answering to the complaint and sp ...[+++]ecifying the deadline by which the payment service user will receive the final reply.

We do not share it with NATO nor with any state that claims the right to use force without that express mandate.

19. Points out that, while consumer complaints are important in detecting market malfunctioning, an absence of complaints does not always mean that markets are functioning well, since in some Member States consumers have less of a tendency to complain due to different consumer traditions or perceptions of the likelihood of success; points out, on the other hand, that a high number of complaints in a single Member State should not necessarily be interpreted as a sign of a failing market but may be due to the presence of effective complaint-handling bodies or a recent information campaign on consumer rights;

19. Points out that, while consumer complaints are important in detecting market malfunctioning, an absence of complaints does not always mean that markets are functioning well, since in some Member States consumers have less of a tendency to complain due to different consumer traditions or perceptions of the likelihood of success; points out, on the other hand, that a high number of complaints in a single Member State should not necessarily be interpreted as a sign of a failing market but may be due to the presence of effective complaint-handling bodies or a recent information campaign on consumer rights;

Calls on those Member States which have not already done so to print Article 20 of the EC Treaty inside their national passports alongside national information, as called for by the Barnier report and the Council Conclusions of 15 June 2006; calls on the Commission to provide passport-issuing offices in each of the Member States with a brochure setting out these rights and a general outline of the measures which support Article 20 of the EC Treaty; requests that the brochure be distributed to individuals who collect their new passports; calls on the Commission to set up a web page on the ‘Europa’ site to publish practical information on consular protectio ...[+++]n and facilitate access to Member States’ travel advice notices, as called for by the Commission's 2007 Action Plan.